Contract Terms
Terms & Conditions
These terms and conditions govern the use of our DDoS protection and hosting services. Individual written agreements take precedence over these terms where explicitly agreed.
1. Scope and contracting party
These terms apply to all contracts between Tizian Maxime Weigt sole proprietorship (TMW Global Networks) and its customers regarding consulting, hosting, network infrastructure and DDoS protection services, unless otherwise agreed in writing. A consumer within the meaning of these terms is any natural person who enters into a legal transaction for purposes that predominantly are outside their trade, business or profession. A business customer is any natural or legal person or partnership with legal capacity who, when entering into the legal transaction, acts in exercise of their trade or profession. Customer terms only apply if we have expressly agreed to them in writing.
2. Scope of services
The type and scope of services are defined in the respective offer, service description or contract. Technical specifications (e.g. bandwidth, mitigation capacity, response times) usually do not constitute a legal guarantee but describe the intended service level.
3. Customer obligations
The customer must provide all information required for service delivery completely and accurately and ensure minimum technical requirements (e.g. routing, access, contacts). The customer must inform us in good time of any changes affecting the configuration or availability of its systems.
4. Availability and maintenance
We operate our infrastructure with due care and aim to achieve the availability targets stated in the offer. Planned maintenance is, where possible, carried out outside peak times and announced in advance. Short-term security-related interventions may deviate from this if required to maintain operations.
5. Fees and payment terms
Unless otherwise agreed, invoicing and due dates follow the respective offer or invoice. Prices are exclusive of applicable taxes and duties. If the customer is in default of payment, we may, after prior notice, temporarily suspend services or terminate the contract for cause.
6. Liability
We are liable without limitation for intent and gross negligence and for injury to life, body or health. In cases of slight negligence, liability is limited to foreseeable, contract-typical damage. Liability for indirect damage, loss of profit or loss of data is excluded to the extent permitted by law.
7. Prohibited / illegal use
The customer must not use our infrastructure and services for any illegal purposes. This includes, but is not limited to, criminal offences, infringement of intellectual property or personality rights, data protection violations, unauthorised access to third-party systems (hacking), sending spam and operating illegal content or services. If we become aware of illegal use, we may immediately block affected access and terminate the contract for good cause.
8. Term and termination
The term of the contract and notice periods are defined in the respective offer or contract. The right to extraordinary termination for good cause remains unaffected. Good cause exists in particular if the customer repeatedly breaches essential contractual obligations or is significantly in default of payment.
9. Data protection
The processing of personal data in the context of the contractual relationship is governed by our privacy policy, which is available on this website.
10. Final provisions
German law applies, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). The place of jurisdiction is, to the extent legally permissible, the registered office of the company. If any provision of these terms should be or become invalid, the remaining provisions shall remain unaffected.