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FAQ

Frequently Asked Questions

Find answers to the most common questions about our services. From cloud hosting to DDoS protection to dedicated servers.

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How fast is DDoS protection activation?

Activation usually occurs within minutes of ordering. Once your IP addresses are routed through our network, protection is active immediately.

What types of attacks are mitigated?

Our system protects against all common Layer 3, 4, and 7 DDoS attacks. This includes volumetric attacks (UDP/ICMP floods), protocol attacks (SYN floods, fragmented packets), and application layer attacks (HTTP floods, Slowloris).

Is there a bandwidth limit for DDoS protection?

No, our DDoS protection has no bandwidth limit. Attacks are mitigated regardless of their size. Our filter capacity is over 1 Tbps.

How does IP transit work?

IP transit allows your network to access the entire internet via our infrastructure. We offer direct peerings with all major carriers and content networks for optimal routing and minimal latency.

What SLAs do you offer?

We offer an availability guarantee of up to 99.99% with corresponding compensation policies. Additionally, we guarantee mitigation times of under 1 second for detected attacks.

Can I use the protection for gaming servers?

Yes, we have developed specialized filters for over 20 different gaming protocols, including Minecraft, Counter-Strike, ARK, TeamSpeak, and more. These are optimized for minimal latency.

How do I reach support?

Our NOC is available 24/7. You can contact us via email, ticket system, or phone for critical incidents. Average response time is under 15 minutes.

Do you offer trial periods?

Yes, we offer free trials to qualified customers. Contact us to discuss details and evaluate your requirements.

TMW Global Networks

Carrier-grade DDoS protection, IP transit, and hosting for networks that need direct operational support.

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